The Influence of Work Environment on Turnover Intention Through Burnout as a Mediating Variable (A Case Study of Community Officers at BTPN Syariah, Garut Area 3)

This study aims to examine the effect of the work environment on turnover intention with job burnout as a mediating variable among Community Officers (CO) at BTPN Syariah, Garut 3 area. The research method used is quantitative with an explanatory survey approach involving 61 respondents using saturated sampling techniques. Data analysis was performed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4 software. The results indicate that: (1) the work environment does not have a significant direct effect on turnover intention; (2) the work environment significantly affects burnout; (3) burnout significantly affects turnover intention; and (4) burnout fully mediates the effect of the work environment on turnover intention. These findings suggest that an unsupportive work environment does not directly drive employees to leave, but rather operates by increasing the risk of emotional exhaustion, which subsequently triggers the intention to resign.