Konsep Peningkatan Kualitas Pelayanan di Pelabuhan Perikanan Nusantara (PPN) Pelabuhan Ratu Melalui Inovasi Teknologi

The development of information technology has opened up great opportunities for local governments to improve the quality of public services. This research focuses on the application of technological innovation at the Palabuhanratu Perikanan Nusantara Port (PPN), which has an important role in the national fisheries sector. The purpose of this study is to analyze the impact of technological innovation on operational efficiency, transparency, and fishermen empowerment at the port. A qualitative approach was used to explore how technology can improve service quality. The results showed that although the implementation of technologies such as vessel attendance systems, smart sensors, and mobile applications has started, there are still constraints related to infrastructure and understanding of technology among service users. Some of the barriers include the overcapacity of mooring ponds and limitations in the use of technology. The study concludes that technological innovations can improve operational efficiency and transparency if accompanied by further development, including technology education programs for users. Overall, more effective implementation of technology at PPN Palabuhanratu has the potential to increase the port's contribution to the growth of the fisheries sector and the regional economy